Our Commitment to Volunteers

Volunteering is a two-way process, and as part of that process Creative Support is committed to providing you with a range of meaningful opportunities in safe and inclusive environments that enable you to personally develop. We’ve laid out our commitment to volunteers below:

A Formal Induction:

As a volunteer you will receive a formal induction when you start your placement with us. This induction will be carried out by your Volunteer Supervisor and will provide an opportunity for you to learn more about your role, the service you’ll be volunteering at and the people you will be volunteering with. During the induction we’ll also discuss key policies and procedures with you (e.g. our volunteer policy) and give you a copy of your Volunteer Handbook.

Regular Support and Supervision:

We recognise that regular volunteer supervision sessions are vital to ensuring you can carry out your role safely and effectively. You’re Volunteer Supervisor, or another senior member of staff will meet with you regularly to discuss your role, training opportunities and to look at ways we can support your personal development within your role. Your supervision sessions also provide an opportunity for you to raise any concerns you might have.

Supervisions are carried out on a one-to-one basis, as part of a group or over the phone depending on the nature of your role and your personal preferences. You can request a volunteer supervision session at any time; just speak to your Volunteer Supervisor.

Access to Training:

Creative Support is an ‘Investors in People’ organisation with a comprehensive training programme that is designed to equip our staff and volunteers with the right skills to provide truly person-centred support services. As a volunteer you will have access to relevant training courses and opportunities (e.g. workshops) that will enable you to carry out your role effectively.

As a volunteer you have to complete the following courses:

  • Safeguarding Adults and Children at Risk
  • Manual Handling and People Awareness

You will also be able to attend additional training courses that are relevant to your role. Creative Support runs a number of classroom-based courses, but we also provide training through an e-learning portal which means you can access training from home at a time that suits you.

Flexibility and Role Development Opportunities:

We recognise that as a volunteer you’re giving your free time to support our services and clients. We can offer flexibility within your role, meaning that specific time commitments that suit you can be agreed with your Volunteer Supervisor.

We also want you to develop personally during your time with us, that’s why we’re committed to providing opportunities for you to develop your role with us – we have a number of volunteer roles across our services and as a volunteer you’ll be able to change roles or further develop your role to enable you to build new skills, try new things and meet new people. This will be discussed with you during your supervision sessions and as part of your annual appraisal and development review.

Reimbursement of Travel Expenses:

As a volunteer, you can get your travel expenses of up to £5.00 reimbursed. We will always try to reimburse this on the day. This might include the reimbursement of a bus ticket, a portion of a monthly travel card or millage if you drive to the service you’re volunteering at.


Our volunteers play an integral role in providing our support services and making our clients’ aspirations a reality; we are committed to recognising and celebrating their contribution. Creative Support publishes a monthly V-bulletin and newsletter, celebrating the great work our volunteers do and we also hold local celebration events (e.g. coffee mornings) so our volunteers can get together to socialise.

We can also provide references for volunteers once they’ve been with us for six months.

Disclosure and Barring Service:

A number of volunteer roles with Creative Support require applicants to undergo a DBS check; this is free for volunteers. A criminal record does not necessarily bar an applicant from volunteering with us; each application will be considered individually. This might include inviting prospective volunteers in for a meeting with a representative from our Human Resources Department to discuss the criminal convictions.

If we decide that we can’t offer you a volunteer placement we will always let you know and we’ll signpost you on to other local opportunities. See our volunteering opportunities page for our current roles.